Your specialist IT company.
Business & Home Clients alike
Why customers choose us:
How do we deal with our clients ?
Account management is critical to any business to customer relationship and at ProNet we give you a dedicated account manager to assist you with all your enquiries and service requests.
All customers, whether home or business are treated the same ! We deal with you professionally and with great care.
At ProNet we:
have a proven track record of service commitment
track our customer satisfaction levels
have an expanding business
offer great levels of service level agreements
cater specifically for home users and business users alike.
ensure that a single user in their living room receive the same care an office full of solicitors receive.
ProNet service level agreements (SLA) typically include:
the service provided
the standards of service delivered
the delivery timetable
responsibilities of supplier and customer
provisions for legal and regulatory compliance
mechanisms for monitoring and reporting of service
how disputes will be resolved
confidentiality and non-disclosure provisions