Business & Home Clients alike

Why customers choose us:

How do we deal with our clients ?

Account management is critical to any business to customer relationship and at ProNet we give you a dedicated account manager to assist you with all your enquiries and service requests.

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All customers, whether home or business are treated the same ! We deal with you professionally and with great care.

At ProNet we:

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• have a proven track record of service commitment

• track our customer satisfaction levels

• have an expanding business

• offer great levels of service level agreements

• cater specifically for home users and business users alike. 

• ensure that a single user in their living room receive the same care an office full of solicitors receive.

ProNet service level agreements (SLA) typically include:

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• the service provided

• the standards of service delivered

• the delivery timetable

• responsibilities of supplier and customer

• provisions for legal and regulatory compliance

• mechanisms for monitoring and reporting of service

• payment terms

• how disputes will be resolved

• confidentiality and non-disclosure provisions

• termination conditions