Server Hardware and Software

Support options range from

• Telephone Support
• Same Day Onsite
• Next Day Onsite
• Installation And Troubleshooting
• Pay Per Call
• Remote System Surveillance

Remote control

We control the horizontal... with connectivity to all servers and workstations in your support plan, we can conduct maintenance, software upgrades and general troubleshooting either in or out of normal working hours. With no end user intervention at all. Home support options are also available for your employees working away from the main office.

The user sees everything ProNet technical support staff do so there is an element of training. Should the problem arise again the user can resolve the issue for themselves. This saves you charges in repeat support.

Onsite surveys

Surveys are performed to ascertain potential problems in your hardware configuration, preventing as much risk as possible to your uptime. We can identify single points of failure, backup strategy vulnerability, antivirus protection issues, spyware vulnerabilities and much much more.

ProNet system surveillance "Monitor"

Using the latest technology offering an active monitoring service.

ProNet system surveillance is provided free with all our servers for as long as you maintain your hardware and software software contract with us.

Some of the tests ProNet system surveillance includes:

Monitor system hardware components

CPU Monitor
This is the status of the main CPU (central processor unit).
The CPU status is based on the five-minute load average.

Disk Monitor
This is the status of the system disks.
Warnings are triggered when the disk is 90% full and again when at 95%. These thresholds can be lowered at your request.

Monitor software subsystems

Process Monitor
This is the status of the processes running on your system.
It makes sure that the processes defined are running on the server. If a process does not exist, and it has been defined, then the code is either yellow or red and a notification is sent as appropriate.

Monitor networking subsystem

Connectivity
This is the status of the external internet connection

ftp
This is the status of the ftp server.

http
This test check if the web server is there and alive. Password protected pages are not supported.

msgs
This is the event log check. NOTICE and WARNING conditions are reported. A NOTICE condition reports a high priority status and sends a notification; a WARNING reports a medium status report. Customers can define the messages to look for.

nntp
Indicates whether the news server is running.

pop3
This test checks that the pop3 mail server is alive and well.

smtp
This test indicates whether the SMTP process (usually sendmail) is alive and well.

Easy Payment Options
 

• Pay in Advance
• Pay As You Go

Call today for details.

Terms and conditions apply.