Introduction

Outsourcing is when you contract out a business function - a particular task, role or process - to a third party over a substantial period of time. This third-party organisation takes control of the function and becomes responsible for its success.

Outsourcing allows you to concentrate on what you do best, reduce costs, be more flexible and manage growth effectively. It also allows your business to gain access to outside expertise and technologies.
 

Outsourcing is about creating a successful partnership. Account management is critical to the relationship and at ProNet we give you a dedicated account manager.

At ProNet we:

• have a proven track record of service commitment
• track our customer satisfaction levels
• have an expanding business
• offer great levels of service level agreements

ProNet service level agreements (SLA) typically include:

• the service provided
• the standards of service delivered
• the delivery timetable
• responsibilities of supplier and customer
• provisions for legal and regulatory compliance
• mechanisms for monitoring and reporting of service
• payment terms
• how disputes will be resolved
• confidentiality and non-disclosure provisions
• termination conditions

To talk to a ProNet outsourcing specialist call us on 0845-130-4079